The OnePoint Experience
Our Commitment
Our Vision
The most comprehensive contracting solution for clients, members, and partners… Period.
Our Mission
To create an exceptional customer experience every day that absolutely amazes, delights, and wows our customers and turns them into raving and referring fans of OnePoint.
Our Unique Selling Proposition
OnePoint is The Complete Property Solution.
OnePoint maximizes our customers time and money by being one point of contact for all construction services.
We do so through our core services…
MAKE-READY
PAINTING
DESIGN & STAGING
RENOVATION & CONSTRUCTION
OnePoint’s Contractor’s Alliance
Our Company Culture
Be Boldly Different
We keep OnePoint weird by embracing what makes us unique, creative, and fun.
Think Like Family
We support each other, build trust, and work together like family.
Work with Passion & Humility
We bring energy to our work without ego—serving others with heart and purpose.
Communicate Clearly
We listen well, speak honestly, and stay connected.
Embrace Change & Improve
We challenge the status quo and constantly push to get better.
Stay Open & Curious
We welcome new ideas, take smart risks, and never stop learning.
OnePoint’s Four Points of Value
Our mission is simple: to deliver an exceptional customer experience through what we call our “Four Points of Value”
- Exceptional Customer Experience
- Exceptional Quality
- Exceptional Timing
- Exceptional Value
OnePoint’s Service Commitment:
- Exceed our customer’s expectations every time by consistently providing an Exceptional Customer Experience.
- Reply to Team Members within 1 hour
- Reply to Customers within 4 hours
- Submitted within 1-2 business days
- Update customers daily while pending
- Follow-up until get an answer
- Update clients daily regarding status, schedule, etc.
- Follow-up with clients after the project is complete.
- Contact current clients regularly
- Contact past clients every 60 days
- All services to be in writing, approved, and signed before performed
- Includes original scope and any changes
- Pricing to be reasonable, consistent, and reflects OnePoint’s Value Statement
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